Shipping, Cancellations, Refund, and Returns Policy
mesmerisingjewels.com Trade Name RITU NARESH NATHANI provides free shipping on all orders above Rs 500 across India, covering most PIN codes. We partner with reliable courier services to ensure timely and safe delivery of your orders.
- Delivery Time: Products are typically delivered within 5-15 working days after an order is placed, unless otherwise notified.
- Dispatch Time: Orders are dispatched within one working day of placement, unless otherwise notified.
- Shipping Confirmation: Once your order is shipped, you will receive an email with tracking details.
- Shipping Charges: Orders below Rs 500 will incur a standard shipping charge, which will be calculated at checkout.
If the products delivered are not in the required condition, please inform the delivery personnel immediately. You can also notify us by writing to vanitycouch@gmail.com. Our representatives will respond within 24 working hours to address your concerns.
- Damaged Products: Report any damages or discrepancies within 48 hours of receiving the order.
- Missing Items: If any items are missing from your order, please inform us within 48 hours of delivery.
You can cancel your order at no cost before it leaves our facility. For more information about returns and refunds, please click here.
- Order Cancellation: You can cancel your order within 24 hours of placing it or before it has been shipped, whichever is earlier.
- Refund Process: Refunds will be processed within 7-10 working days after we receive the returned product in its original condition.
- Return Conditions: Returns Should be Processed within 7 Working Days from the date of Order. Products must be unused, unwashed, and in their original packaging to be eligible for a return.
If you have any questions or need assistance with your order, please contact our customer support team at vanitycouch@gmail.com or call us at [customer support phone number]. We are here to help you.